Privacy Policy

Effective Date: July 2, 2025
Last Updated: July 2, 2025

Bob’s Equipment INC ("we," "our," or "us") is committed to protecting the personal information of our customers, partners, and community members. This privacy policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial laws in Canada.

We collect personal information in the course of providing equipment rentals, material handling services, and related communications. This may include:

• Name
   
• Address (including postal code)
   
• Phone number
   
• Email address
   
• Equipment rental or service history
   
• Payment information (processed securely via third-party payment processors)
   
• Communications with us (phone, email, forms, or job inquiries)
   
• Images or site details provided for quotes or referrals
   

We do not collect sensitive personal data such as social insurance numbers, health records, or biometric data.

We collect and use personal information for the following purposes:

• To deliver and manage equipment rental and service bookings
   
• To coordinate with third-party haulers, arborists, or contractors for referred jobs
   
• To provide customer support and follow-up
   
• To process payments and issue invoices
   
• To manage licensing or membership programs
   
• To evaluate and improve our services
   
• To meet legal and regulatory requirements
   

We do not sell personal information. We may share information with:

• Third-party service providers under contract when needed to fulfill a requested service
   
• Payment processors to complete secure transactions
   
• Legal authorities if required to comply with a court order, law, or legal process
   
• Affiliates or licensing partners, but only to fulfill referral services or customer-requested work
   

Each third party is obligated to protect your information and use it solely for the services provided.

By engaging with Bob’s Equipment INC (e.g., booking rentals, making inquiries, or using referral programs), you consent to the collection, use, and disclosure of your personal information as outlined in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions. To do so, contact us at the details below.

We retain personal information only as long as necessary for the purposes stated above, or as required by law. Once no longer needed, we securely delete or anonymize the data.

We implement appropriate technical and organizational safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These include password-protected systems, secure file storage, and limited employee access.

You have the right to:

• Request access to the personal information we hold about you
   
• Request correction of inaccuracies in your personal information
   

To make such a request, please contact us using the contact details below. We will respond within 30 days as required by law.

Our website and digital tools may use cookies or similar technologies for basic functionality and usage analytics. We do not use these tools to collect personal identifiers unless you voluntarily provide them.

Our website or service communications may include links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage users to read their privacy policies before providing any personal information.

We may update this privacy policy from time to time. Any changes will be posted on our website and will take effect upon posting. Where required, we will seek renewed consent.

If you have questions, concerns, or would like to exercise your privacy rights, contact us at:

Bob’s Equipment INC

2-2411 Wark Street
Victoria, British Columbia V8T4G5
📧 Email: bob@bobchip.net
📞 Phone: 778-967-2485